Reservations: All bookings must be made through our website, phone, or email.
Confirmation: Reservations are confirmed once you receive a confirmation email with the booking details.
Deposit: A deposit may be required at the time of booking to secure your reservation. The balance is due upon check-in.
Check-in and Check-out
Check-in: The check-in time is from 14:00 hours onwards. Early check-in may be available upon request but is not guaranteed.
Check-out: The check-out time is by 12:00 hours. Late check-out may be available upon request for an additional fee.
Identification: A valid photo ID proof and booking confirmation be required at the time of check-in.
Cancellation and Refund Policy
Cancellation: Cancellations must be made at least 72 hours prior to the check-in date to avoid any cancellation fee. Any booking cancelled within 72 hrs prior to check-in date will attract 100% cancellation charges
Refunds: If a cancellation occurs within the designated time frame, you will receive a full refund minus any applicable service charges.
No-Show : No-shows will be charged the full price of the reservation.
Guest Behaviour
Respectful Behaviour: We expect all guests to maintain respectful behaviour towards our staff and other guests during their stay.
Noise Levels: Please keep noise to a minimum, especially between 10:00 PM and 7:00 AM.
Damages: The Hotel has the discretion to levy any charges at the time of check-out or in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
Pets and Smoking
Pets: Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general are not allowed in the hotel unless otherwise stated.
Smoking: please ask for an ashtray from reception, do not smoke in bed or other areas prone to catching fire, even when staying in a smoking room. Smoking is allowed on the balconies, the terrace and in front of the entrance, but only “as long as it does not disturb non-smokers”
Privacy and Data Protection
Personal Data: We respect your privacy. Any personal data collected during booking will be handled in accordance with our Privacy Policy.
Marketing: By booking with us, you agree to receive occasional marketing communications. You can opt-out at any time.
Liability and Insurance
Liability: The hotel is not liable for any loss, injury, or damage to guests' personal belongings during their stay.
Insurance: We recommend that guests have travel insurance to cover any unforeseen events.
Force Majeure
The hotel is not responsible for failure to fulfil obligations in case of unforeseen events such as natural disasters, strikes, or government restrictions that prevent us from operating.
Amendments
The hotel reserves the right to modify, update, or change these Terms and Conditions without prior notice. Changes will take effect immediately upon posting on our website.
Governing Law
The accommodation agreement between the hotel and the guest shall be governed by the laws of India.
The Nainital District Court shall have exclusive jurisdiction in the first instance over any disputes（including court mediation procedures）regarding the accommodation agreement between the hotel and the guest.
