Privacy Policy

At The Glass House Gethia , we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you stay with us or interact with our website and services.

By using our website, booking services, or staying at our hotel, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, address, phone number, email address, payment information, date of birth, and other details necessary for booking and providing services.
Reservation Details: Information related to your booking, such as check-in/check-out dates, room preferences, special requests, etc.
Payment Information: Credit card or other payment method details processed securely.
Usage Data: Information about how you interact with our website, such as browsing behaviour, IP addresses, and location data.
Special Requests and Preferences: Information you provide to us to personalize your stay (e.g., dietary preferences, accessibility needs).

2. How We Use Your Information

We use the collected information to:

Provide, manage, and improve our hotel services.
Process and confirm your reservations.
Communicate with you regarding your stay (e.g., booking confirmations, special offers). Process payments securely.
Customize your experience based on preferences and special requests.
Send marketing communications (with your consent) such as promotions, news, and events.
Respond to inquiries, requests, or complaints.
Comply with legal obligations, enforce our policies, and prevent fraud.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

Service Providers: We may share your data with trusted third-party service providers (such as payment processors, booking platforms, or marketing agencies) to help us operate our hotel and services.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyse trends, and personalize content. You can control cookie settings through your browser preferences, but disabling cookies may limit some functionality of our website.

6. Your Rights and Choices

You have the right to:

Access and update your personal information.
Request the deletion of your personal data, subject to certain legal limitations.
Opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.
Withdraw consent for any processing based on consent, where applicable.

To exercise any of these rights, please contact us at [insert contact details].

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have inadvertently collected personal information from a child, we will delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of the policy and notify you as required by law.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

The Glass House Gethia, PO Gethia, District Nainital - 263217

9410906331 / 9818885833

theglasshousegethia@gmail.com